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Art Primo More Frequently Asked Questions
Art Primo - More Frequently Asked Questions

How do I pay with a Money Order?
Although Money orders are accepted, you should know that they have the longest wait time of all payment options. Getting a pre-paid debit card, or a Visa or Mastercard gift card is advised so you can save about two weeks of processing time compared to money orders. If you still want to pay by money order, here is how it's done:

1. Create an account on the Art Primo Site if you haven't already.
2. Add the items you want to your shopping cart.
3. Proceed through the Checkout process.
4. When you get to the payment options section, select Pay by Phone or Money Order.
5. Print out the order.
6. Go get your money order. Make sure it's for the grand total on your order, not the subtotal.
7. Save your money order receipt. This is proof that you have purchase the money order.
8. Place the money order and the printed invoice from your order in an envelop. Then put our full address on it and place the appropriate amount of postage on it.
9. In about two weeks, you should receive an email saying that your money order has been processed.
10. You should then receive another email with your tracking number.
11. You can track your order to see when it will arrive.

I don't have a credit or debit card, and I don't want to get a money order because they take a while. How else can I pay for my order?
If you don't have a debit card, you can always get a pre-paid debit card. These are available at many common drug stores. If you want to go this route, there are a few things to keep in mind. You should know the total of your order, and put a few extra dollars on the card beyond your order total. Meaning, if your order is 29.78, put $32 or $33 dollars on the pre-paid card. This is because Paypal bills $1 temporary to validate the card. This money is put back on the card within 24 hours.

When will I receive my order?
Most US orders are received within 2 to 5 business days of payment. If your order's subtotal is over $50 or if you ordered spray paint, your order will be shipped with UPS. UPS takes 1 to 7 business days (click here to see how long it will take for your shipment). Expedited shipping in US is shipped Express Mail or 2nd Day Air UPS.

Call 206-365-4083 with any order inquiries. If it has been over 7 days and you have not received your order please call us immediately.

International orders take around 1 to 2 weeks to receive. Expedited international orders take around 3 to 5 business days. Each country is different. Also, keep in mind that the time is takes to clear Customs varies. Customs can sometimes review and clear packages quickly, and sometimes it takes a little bit.

I'm ordering spray paint, why is the only shipping option UPS Ground?
Spray paint is hazardous and compressed material that can only be shipped by land. UPS is a carrier that is qualified to handle such packages. Also, UPS gives you real time tracking numbers that are reliable.

Do I need a Paypal account to order from Art Primo?
No. We use Paypal to process credit cards. During Checkout, you will be taken to Paypal for secure payment. If you have a Paypal Account you can use it by signing in when you are taken to Paypal. If you don't have an account, just click the link to "Continue without signing in."

Can I get spray paint shipped to my PO Box?
Yes. Some PO BOXes accept UPS shipments. If your PO BOX accepts UPS, then your in business. However, many PO BOXs don't. So check first.

Why won't my tracking number work?
If your tracking number doesn't work, it may be because your tracking it the wrong way. You need to know which tracking number is for which carrier.

1Z4Y..... UPS tracking (ups.com)
D100.... OnTrac tracking (ontrac.com)
910.... USPS tracking (usps.com)

If you are still having issues, place call us to further assist you.

Will you go out with me?
For some reason this has been our #1 most frequently asked question. The ArtPrimo Girls are wonderful and beautiful but are very picky when it comes to dating. To save us some time please send us a picture along with basic info such as hobbies and interest (do not call us, we will call you). Thanks in advance to all you handsome hopefuls. Send your dating applications to: thegirls@artprimo.com we will give you a gift certificate if we like you.

If you have a question that is not listed on here, email us.
artprimo.com@gmail.com

For More Frequently Asked Questions

Or check out the forums for additional info.
http://artprimo.com/forums