Frequently Asked Questions

I just placed an order! When should I expect to receive it?    ... more▾ 

Do I have to use PayPal to order from Art Primo?   ... more▾ 

I would prefer not to enter my credit card information online, can I pay offline?    ... more▾ 

I don't have a credit or debit card, and I don't want to use a money order because they take a while. Are there any other options for payment?   ... more▾ 

An item is missing from my order. What do I do?    ... more▾ 

I'm placing an order for spray paint, can it be shipped via a method other than Ground Shipping?    ... more▾ 

I've been trying to track my order, but the link in my email didn't work. How can I track my order?    ... more▾ 

What is your refund policy?    ... more▾ 

Do you ship internationally? How much is international shipping going to cost me, anyways?    ... more▾ 

How much time will delivery of my international order take?   ... more▾ 

I received my order but I had to pay an additional customs fee. Why was I charged?   ... more▾ 

How can I purchase an Art Primo gift card?    ... more▾