I just placed an order! When should I expect to receive it? ... more▾
We process orders received before 2pm PST same day. We will email you a tracking number once your order has shipped from our warehouse. We offer free shipping for all orders over $75 in the lower 48 and advise 3-5 business days from shipment for your order to arrive.
Need your order sooner? Select an expedited shipping option at checkout or call us at 206-365-4083 for more information.
Please note: Since the advent of the global pandemic and the corresponding rise in online sales, most carriers are no longer able to offer precise order delivery estimates. Please be patient.
Can I pay with a money order? ... more▾
Although Money orders are accepted, you should know that they have the longest wait time of all payment options. Getting a pre-paid debit card, or a Visa or Mastercard gift card is advised so you can avoid the two week turn around compared to money orders. If you still want to pay by money order, here is how it's done:
1. Create an account on the Art Primo Site.
2. Add the items you want to your shopping cart.
3. Proceed through the Checkout process.
4. When you get to the payment options section, select Pay by Phone or Money Order.
5. Print out the order.
6. Go get your money order. Make sure it's for the grand total on your order, not the subtotal.
7. Save your money order receipt. This is proof that you have purchase the money order.
8. Place the money order and the printed invoice from your order in an envelope. Then put our full address on it and place the appropriate amount of postage on it.
9. In about two weeks, you should receive an email saying that your money order has been processed.
10. You should then receive another email with your tracking number.
11. You can track your order to see when it will arrive
Do I have to use PayPal to order from Art Primo? ... more▾
PayPal is the simplest way to checkout on our site, but we have other options if that's not your bag. Pay with a credit card by selecting "Credit Card, Debit Card or PayPal" and clicking "Confirm Order". On the next page, scroll down past the PayPal box to the credit card option and enter your payment information. Done and done!
I would prefer not to enter my credit card information online, can I pay offline? ... more▾
Sure thing! We are available by phone Monday-Friday from 9:30-5:00 pm. Give us a call at 206-365-4083 or email us with your phone number and the best time to reach you.
I don't have a credit or debit card, and I don't want to use a money order because they take a while. Are there any other options for payment? ... more▾
If you don't have a bank-issued debit card, we recommend using a Visa gift card or other pre-paid debit card. These are available at many grocers as well as drug stores.
Help! An item is missing from my order. What do I do? ... more▾
If you receive your order and items are missing without additional shipping information, please email info@ArtPrimo.com and include a picture of the items you received as well as your order number.
I'm placing an order for spray paint, can it be shipped via a method other than Ground Shipping? ... more▾
Due to Haz-Mat regulations, we are required to ship spray paint and other flammable items via ground shipping. However, we do offer expedited shipping options for an additional cost. For shipping quotes, please call our warehouse at 206-365-4083.
I've been trying to track my order, but the link in my email didn't work. How can I track my order? ... more▾
If your tracking number isn't working, try copying and pasting the number into Google for better results. As a general guide, tracking numbers that start with the following pre-fixes are associated with these carriers:1Z4Y.... UPS
What is your refund policy? ... more▾
We want you to enjoy your purchase! Due to the wide range of products we offer, refunds and returns are addressed on a case-by-case basis. Please call or email us with your order number and product issues for assistance.
Do you ship internationally? How much is international shipping going to cost me, anyways? ... more▾
Definitely! We are able to ship all of our products internationally provided they are NOT Haz-Mat or aerosol. Please note that we generate shipping costs for international orders on a case-by-case basis. For a shipping estimate, please create an account on the site and add the items you plan to purchase to your cart, then check out with "Money Order or Pay by Phone". Email us with your order number and we will get shipping quotes to help you find the best price for your address.